What to expect during your consultation

Kia ora. Here are a few things to help you get the most out of your visit.

Seeing your usual Dr/Nurse Practitioner/Nurse.

We strongly encourage you to see your usual health provider. This will usually result in more effective and efficient care. This is called continuity of care.

For urgent acute care on the day, you may need to see whoever is available. We understand that for some issues you may wish to see a different doctor or nurse, and that is OK.



A standard appointment is 15/20 minutes. Please be on time. We will also try to be on time, but sometimes delays can occur. That is the nature of health, sometimes things take longer than expected so we may get delayed.


Chaperone and support person.

You are welcome to bring whānau or other support person with you. For intimate examinations we can provide a chaperone to be present, which you can accept or decline.


Test Results

During the consult we will discuss how results are notified. If there is a significant result that you need to know about, we will either call, send a specific Indici portal message or send you a text. We prefer you use My Indici patient portal for looking at test results. My Indici patient portal does not upload some information, such as some letters from other health providers.


Open Notes

Queen Street Medical believes it is important that you have access to your health record. We encourage you to be on My Indici patient portal and you can read what we write in the Clinician Notes’ section of your Health Record.

Use of AI technology

Some clinicians use AI technology to record and summarise the consultation for our notes. Currently we use Nabla. No identifiable information goes to the internet. Nabla privacy statement. Let us know if you would prefer, we didn’t use it.

View our consent statement for AI use

Payment on day is expected unless you have an arrangement in place.

Either pay on the day or we can send a link for online payment.

if you have a phone consultation, we will email or text you a link for online payment.



If we have a medical or nursing student, we will ask your permission for the student to be present.


Video and Phone Consultations 

We offer phone consultations. If you think you will need a physical examination, it is best to come and see us in person.


More Information

The Health Quality & Safety Commission has more information on planning your visit here.